This new Spotlight Series breaks down what sets ShowLabs apart from other production studios. We’re built by and optimized for large-scale, ecommerce content for outdoor & action sports brands and here are some of the teams, processes & strategies in place that truly set ShowLabs apart. 

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A key differentiator for ShowLabs is our Client Success Team—a dedicated group of creative and ecommerce professionals. They serve as liaisons between the client and the production process and go above and beyond to anticipate needs, troubleshoot challenges, and deliver unparalleled results. Client Success Managers (CSMs) are production designers, data and asset managers, and creative project managers, connecting the entire ShowLabs production process and studio team. 

Alignment & Expertise

Rather than simply reacting to client requests & changes in creative direction, ShowLabs CSMs take the initiative to understand the client’s goals and pain points upfront. By fostering open communication channels (we quite literally have external Slack channels for all clients) and conducting thorough onboarding sessions, they ensure alignment from the onset, laying a solid foundation for each seasonal production.

ShowLabs CSMs operate as strategic advisors, leveraging their industry expertise and passion for innovation to drive value for each client. Whether recommending the most effective production techniques and creative enhancements or providing insights on industry trends, they constantly strive to elevate the client’s project to new heights.

Collaborative Partners

Another aspect that sets ShowLabs apart is our diligent commitment to collaborative transparency. Unlike some studios that may operate in silos, ShowLabs CMSs believe in fostering a collaborative partnership where clients are updated throughout the production process. From regular progress check-ins to soliciting feedback at key milestones, they ensure that clients feel empowered and informed through all phases of production & post-production.

Furthermore, ShowLabs’ client success team excels in agility and adaptability, which are essential in today’s fast-paced ecommerce market. Whether faced with tight deadlines, shifting priorities, or unforeseen challenges, they lead with resilience and resourcefulness, always finding creative solutions to keep the project and deliverables on track.

While there are infinite photo studios and ecommerce agencies available to brands, it’s ShowLabs’ Client Success Managers that truly sets us apart. With their passion for innovation, resilient leadership, creative problem solving, proactive diligence, and unwavering commitment to excellence, we meet client expectations and exceed them, making ShowLabs the partner of choice for those seeking exceptional results in the world of ecommerce content creation.

To learn more about what sets ShowLabs apart and how you can work with our team,  Request a Discovery.